Catalog
Home
Wishlist
0
Compare
0
Contacts



Payment and shipping

How to pay, how fast your kit arrives and what to do if something is not right.

  • €10shipping per order, to any country
  • Freeshipping on retail orders from €85
  • 1–2 business daysto prepare your order for dispatch
  • 14 daysto return or exchange

Payment

Orders shipped outside Ukraine are paid in full in advance.

Online payment

Instant

Pay from anywhere in the world through the WayForPay secure checkout.

Visa · Mastercard · Apple Pay · Google Pay

Wire transfer (SWIFT / IBAN)

Wholesale partners

Payment to our official bank account. Our manager sends the full banking details for international transfers after your order is confirmed.

Shipping

Retail orders outside Ukraine are delivered by international postal services. Choose your region and order total to see the cost and delivery time.

For retail orders only. This calculator does not apply to wholesale orders. Wholesale and partnership

Ship to

Estimated delivery: Europe 7–14 business days, USA & Canada 10–20 business days, rest of the world 14–25 business days.

Shipping cost: €10 per order to any country, free on orders from €85.

Shipping cost
€10
Estimated delivery
7–14 business days
Dispatch
1–2 business days

Shipping is added at checkout; the threshold applies to your order total after discounts. Free shipping on orders from €85 is a promotional offer for retail customers. For wholesale orders, discounts are arranged individually with your dedicated manager.

How your order travels

  1. You place the order

    Choose your kits and pay at checkout.

  2. We pack and dispatch

    Within 1–2 business days, usually the next business day.

  3. You get a tracking number

    Follow your parcel online as soon as it is shipped.

  4. Delivered to you

    Your local postal service or courier completes the delivery.

Secure packaging. Every kit is packed in durable protective materials to prevent damage in transit.

Customs and import duties. Our prices do not include import duties or local VAT of the destination country. If any are charged, the recipient pays them to the carrier on delivery (DAP terms). However the US customers for orders below 2500 USD are required to pay the import tax together with the shipping cost before the parcel is dispatched (DDP terms).

Exchanges and returns

We accept returns from anywhere in the world within 14 days of delivery.

What happened?

Damaged or missing parts

  • Contact us before returning the item and attach photos or videos of the kit or its components.
  • In most cases we send a replacement or issue a refund without asking you to ship the kit back.
  • You do not pay for return shipping if the kit arrived damaged or with incorrect components.
  • Exchanges and refunds are processed within 3 business days after we confirm the issue from your photos or videos.

I changed my mind

  • You have 14 days from delivery to return or exchange the kit.
  • You may open the shipping package to check the contents, but the kit must stay in its original, undamaged packaging with no signs of use.
  • Return shipping is paid by the customer.
  • Exchanges and refunds are processed within 3 business days after we receive the returned package.

How a return or exchange works

  1. Contact us

    Tell our manager that you would like to exchange or return an item.

  2. Ship the item

    Send it back following the manager’s instructions and shipping details.

  3. Exchange or refund

    After we receive and inspect the package, we send the newly selected kit of equal value or refund your payment to the details you provide.

Quick resolution tip. Describe the issue in detail and attach photos of the item or its components. This helps us resolve your request as quickly as possible.

Questions? We are here to help

Missing materials, a defect or a question about a kit: message us whichever way suits you.