Frequently asked questions about Abris Art embroidery kits

We offer several convenient payment methods.

Online card payment (WayForPay)

You can pay right at checkout with Visa, Mastercard, Apple Pay or Google Pay through the WayForPay secure payment system.

If you plan to add threads, embroidery hoops, accessories or other items to your order, or wish to apply a personal discount, we recommend not paying right away: our manager will contact you, recalculate the final cost and send the payment details if necessary.

PayPal

Available for international customers or by prior arrangement with our manager. The manager sends the payment details once your order is confirmed.

Wire transfer (SWIFT / IBAN)

For wholesale partners. The full banking details for international transfers are provided by our manager after your order is confirmed.

International orders are shipped only after 100% prepayment. Shipping is included in the checkout total, so there is nothing more to pay us separately.

Place an order on our website by selecting the kits you like and pay at checkout. International shipping is a flat €10 per order to any country and free on orders from €85 (order total after discounts); the cost is shown at checkout. Free shipping on orders from €85 is a promotional offer for retail customers. For wholesale orders, discounts are arranged individually with your dedicated manager.

International orders are shipped only after 100% prepayment.

If you have any questions about delivery, timeframes or shipping to your country, our manager will give you all the necessary information.

Yes, you can confidently choose any design that appeals to you. All kits featured on our website are in stock and available for order.

Since we are the direct manufacturer, we manage our inventory flexibly:

• Prompt assembly. Even if a very popular kit has just sold out from our stock, our team will quickly and carefully assemble it specifically for you.
• No long waits. You will not have to wait weeks for new stock to arrive. Assembling a kit at our production facility takes very little time.
• Quality and completeness guarantee. Every assembled kit undergoes our standard quality control.

Unfortunately, at this time we do not produce single-copy kits based on custom photos or images.

Creating each new pattern at Abris Art is a meticulous artistic process involving a whole team of professional designers. For every design we:

• manually process the pattern, carefully placing every single bead and cross-stitch;
• meticulously select the shades, materials and additional decor;
• always perform test stitching to guarantee a perfect result.

Doing all this work for just one kit would make its cost unreasonably high, and we are not willing to compromise on quality.

Are there exceptions? Yes. We will gladly develop an exclusive custom design for a large bulk order (approximately 100 units or more, depending on the product category). This is an excellent option for corporate gifts or your own merchandise.

The patterns included in the kits are not sold separately: they are available only as part of a kit.

If you are interested in a bead embroidery pattern, have a look at our bead embroidery patterns: a wide range of individual patterns is available there.

A ready-made kit is the most convenient solution, as it already contains everything you need: a patented art canvas with a preprinted background and symbols matching the bead placement, a complete set of high-quality beads with a surplus, needles, instructions, and even some decorative elements like stones or sequins (depending on the design).

For retail orders outside Ukraine shipping costs €10 per order to any country and is added at checkout.

Free international shipping on orders from €85 (order total after discounts).

Free shipping on orders from €85 is a promotional offer for retail customers. For wholesale orders, discounts are arranged individually with your dedicated manager.

More about payment and shipping

Orders ship within 1–2 business days, usually the next business day. If the shipping date changes for any reason, our manager will contact you in advance with an estimated date of dispatch.

Estimated delivery time after dispatch:

Final delivery is completed by your local postal service or courier.

On the day of dispatch our manager sends you a tracking number, so you can follow your parcel online.

Our prices do not include import duties or local VAT of the destination country. If any are charged, the recipient pays them to the carrier on delivery (DAP terms). However the US customers for orders below 2500 USD are required to pay the import tax together with the shipping cost before the parcel is dispatched (DDP terms).

The contents depend on the type of embroidery.

Bead embroidery kit

• a patented art canvas with a preprinted background and symbols matching the bead placement;
• a complete set of Preciosa beads with extra included;
• embroidery needles;
• detailed instructions;
• decorative elements (if present in the design).

Cross-stitch kit

• cotton canvas;
• a printed embroidery pattern;
• a complete set of threads with extra included;
• embroidery needles;
• detailed instructions;
• decorative elements (if present in the design).

Every kit has everything you need for a comfortable start. New to bead embroidery? Watch our video guide for beginners.

Yes, an electronic pattern in XSD format is available for most of our cross-stitch kits. All new kits include a QR code that lets you download:

• an electronic pattern in PDF format;
• an electronic pattern in XSD format.

The XSD format can be opened in any cross-stitching app that supports it.

For some of our earlier kits the electronic pattern may be temporarily unavailable; a detailed printed pattern is always included. If you already own one of our kits and would like the electronic pattern, contact us, confirm that you own the kit, and we will send everything you need to download it.

No. Our kits come without a stretcher frame - the type used to permanently mount a finished piece for display - and this is intentional:

• Convenience while embroidering. Working on canvas that’s permanently stretched taut is very inconvenient: the back side is hard to reach, and on large pieces some areas become almost inaccessible.
• Flawless finished piece. Beads add weight to the canvas. If the canvas is stretched tight with no way to release tension, it can deform or sag over time, so permanent stretching should wait until the work is finished.
• Lower shipping cost. A frame would significantly increase the size and weight of the parcel.

Once your work is complete, we recommend taking it to a professional framing workshop.

Prefer extra tension while you stitch? Our wooden tapestry frames (sold separately) work differently: the fabric is rolled onto adjustable bars, so you can loosen or tighten the tension as needed. Unlike a fixed stretcher frame, they won’t cause the canvas to sag under the weight of the beads. Secure the fabric carefully and gently, so as not to damage the printed design.

Unfortunately, no: we do not manufacture or sell frames. We recommend a custom framing shop in your city:

• Perfect fit: measurements are taken from your finished embroidery, so the frame fits without distortion.
• Wide selection: you can compare frame samples against your artwork and choose the colour and texture that suit it and your interior.
• Professional framing: specialists stretch the canvas properly so it does not sag over the years and help you choose a mat board or protective glass.

Yes. We accept returns from anywhere in the world within 14 days of delivery.

• You may open the shipping package to check the contents, but the kit must stay in its original, undamaged packaging with no signs of use.
• Return shipping is paid by the customer, except when the item arrived damaged or with incorrect components.
• Exchanges and refunds are processed within 3 business days after we receive the returned package.

How returns work, step by step

Please contact us before returning the item, describe the issue and attach photos of the kit or its components. In most cases we send a replacement or issue a refund without asking you to ship the kit back. Exchanges and refunds are processed within 3 business days after we confirm the issue from your photos or videos.

Write to us on WhatsApp or Telegram at +380 93 136 74 79 or by email: [email protected].

Thank you for your interest in our brand! We are always open to collaboration. To receive our wholesale terms, email us at [email protected].

Submit a partnership request, and our manager will give you detailed information on our product range, pricing and order conditions.

Wholesale and partnership